Alex needs a lesson in customer service and How to speak respectfully to other human beings. I called today to try to do the business is solid and pay them the Groupon price for a wheel alignment and tire balance. I am an old customer I’ve had quite a bit of work done on multiple cars there, and he pretty much just called me a liar about having work done there previously and the work that I had done at a performance shop because “It’s very rare that a performance shop doesn’t have a wheel alignment service. That doesn’t even make any sense”. Rude, snotty, and combative from the start. Terrible business, avoid if you like to be spoken to respectfully.
Hi Sam, this is Alex. We are so sorry you feel that way. That was not what we meant to say at all. We never called you a liar, we do not use that type of language. We just wanted to point that our records do not reflect the work you described you have been done here. In regards of the alignment you requested, we do have procedures we have to follow for liability reasons. Cars that experience vibrations can not be admited for alignment without a suspension check, the reason is simple, alignment do not fix vibrations. You also referred to a coupon that is no longer available in any platform online, that coupon has been our for about 1 year and replaced for new promotions with new fine prints. We hope you can find a place that can perform the work you need and fulfill your expectations. And again.... we are sorry you feel that way, it was never our inttention.
- All 4 Tires