Came to get my oil change via a Groupon voucher. Was told it should take about hour and did not leave until two hours later. They tried to upsell me on a serpentine belt replacement and, more importantly, my entire rear braking system (pads, rotors, AND calipers). Was told I should not drive the car AT ALL until everything was replaced so I went to my mechanic, who SHOWED me everything was fine and just my pads needed to be replaced (about 20% left on them). Oh, my mechanic also SHOWED me my serpentine belt was fine (there were no cracks or anything on it). On the positive end, the facility and waiting area is clean and spacious so the wait was not too unbearable.