Everything went really smoothly. I was able to pay on the phone and then drop my car off the next morning before work. At the end of the day, I picked it up. It was explained to me that if I was not able to get there before closing, they could just leave my keys in a lockbox. I did make it before closing, but it was nice to not have to stress about it since I was taking the bus there and you can't always know if a delay might happen with the bus. I originally spoke with a gentleman whose name I can't recall who gave me a quote, put my tires "on hold" and answered my questions. Then I spoke with Lakeisha the next day and paid over the phone. My old tires were beyond terrible and the new ones ride so smoothly! I can't shout out individually to the mechanics because they worked their magic while I wasn't present, but they clearly did a fine job and my car was ready and waiting when I got off work.