Waste of [a lot] of time and money. Had a groupon for a 4 wheel alignment. Called up and asked if I needed to make an appointment. Was told, "we are wide open this afternoon". Told them I would be in within the hour. Got there in 45 mins. Was told that one person showed up ahead of me and that it would be 30 mins before they could start my alignment. Nearly 3 (three!) hours later, I was still sitting in their reception area when someone asked me to come out and look at my car. They said that they couldn't loosen a nut near one of the tires, so they couldn't align it properly. So, as a recap, a huge waste of 3 hours, $70 for the groupon, and my tires tires are still out of alignment. To be clear, the misrepresentation of the amount of time it would, and ultimately did take, is my issue with this place. Bad experience all around.
Dear Mary. Unexpected situations (like a stuck lug nut) may cause very long delays. Our commitment is to fix the right right. We understand your frustration and we would love to serve you again and provide you a faster and more reliable service.
- All 4 Tires