I hate to leave a bad review because everyone was nice, but, I have never had an oil change take 3 hours. 3 HOURS. I went on my lunch break, which I have done plenty of times at different places, because a typical oil change usually only takes 20-30 minutes. I would have never gone, if I thought I would be sitting there half of my day and then had to use vacation time for the time I missed. Luckily my boss was understanding, but it was still embarrassing to continue to receive texts in that time wondering where I was. Now, they were also doing a 30 Point Inspection, but it still should not have taken that long. When I initially called to schedule an appointment, I asked if topping of fluids was included in the service and I was told yes. I knew I needed the fluids topped off with my oil change, since I had come back from a road trip. At the end of the inspection, they told me my coolant was low, so they thought I might have a leak, but they didn't top it off! The next day on my way home, my car started overheating. I don't have a leak, nor have I seen anything leaking or had any issues until then. When I opened up the reservoir and radiator, they were both DRY. I had to go get coolant on my way home that day. Also, the gentleman who was working on my car, was moving so slow. I was watching him work, and he kept taking breaks and checking his phone, walking around. All I could think while sitting there, was "Why isn't he working? Is he waiting on something? Can't he work on something while he waits?". At the end, I felt like I had been robbed $90. It is so hard to find a mechanic/shop to trust, who you feel will not take advantage of you or think you are incompetent because you are a woman. I would not recommend this place to anyone.
Hi Kelia, we are so sorry to hear that, this is definitively not the way we do business. We apologize for that. Please give us a call at your convenience, we would like to know what we can do to make it better for you.
- All 4 Tires