Hmmmm L Gee's post below sounds too familar. My cousin got a groupon as a gift to come into this place to get an alignment done, but once she was there she was told she would need a new tire because one of them was worn down (which is true). Here is where things get shady, they then proceed to tell her she needs 2 new tire rods for the front tires and such and is quoted over $300 dollars to do the work. The man was telling her repeatedly she didn't need to go the dealership or anywhere else to compare prices because they are going to charge her way more than what they would charge. This didn't sit right with me, and I decided to have her go to NTB and see if she could get a better price on the tires; and at the same time get the tire rods looked at for a second opinion. We ended up getting the tires from NTB installed because they actually included a warranty; they had a buy 2 tires get 2 free special. When the car was ready NTB called us up to pick up the car and they told us there WAS ABSOLUTELY NOTHING WRONG WITH THE TIRE RODS!!! I will be contacting groupon to get our money back for this deal, and will never EVER deal with this establishment again. All these negative reviews, it can't be everyone making things up. And before somebody tries to make claims what I am stating for the tire rods is incorrect, know this ..... I KEEP RECEIPTS!!!! Updated response to claim of wheel alignments: Once again .... I KEEP RECEIPTS!! NTB does do wheel alignments .... we got a one year alignment with them and the tires are warranty to 70,000 miles. Please check your sources on the wheel alignment claim. We got all the tires brand new with life time tire rotation and balance as well. The screenshot below proves it.
Hello Elliot. All the repairs we suggest at our store are supported. Any other shop can give you a different opinion. The different is NTB does not perform wheel alignment and they ARE NOT suspension experts, all they want is to sell you a set of tires. We do not charge you a penny and we DO NOT redeem groupons until the service is rendered. We understand that they tell you what you wanted to hear, at the end they will be to be responsible for the tire wear since they service you vehicle and said you need nothing. Leaving a 1 star review on a place that you did not receive any service but a car check is not a honest thing to do.
- All 4 Tires