Had an appointment to get an alignment at 9, they said i could get here early, got here at about 8:45. I was told when scheduling that a few things that would prevent me getting the alignment are suspension issues, low treads on tires (their alognment machine requires a certain level of tread to attach to the wheel). I was concerned my treads would be an issue but brought it anyway in the hopes there would be enough to at least get the alignment. Of course: it wasn't. I had 2 tires in the green (good) one in the yellow (they said they could still work with it) and one in the red (insert swear word). At this point is at 9:45. I call around and find the cheapest used tires i can on short notice ($40, all 4 tires had options for new and used tires, even a credit option that allows you to pay over time with a down paymentbut i should mention that money was a issue for me this morning so that option wouldn't work for me). I was told that they were booked until monday (today is Friday) and at this point my frustraion is reaching a peak. As i am explaining all of this with one of the receptionist, her coworker next to her (Kellen) takes it on herself to start calling all of the mornings appointments to confirm and see if they could see me today. I leave to get the tire (abt 10 min away, abt a 30 min process all together) and rush right back expecting to have to wait around all day hoping someone cancels. As soon as i walk in, Kell asks "ready?", takes my keys, rushes into the garage to hand them to the mechanic, and instructs him to bring my car in now (presumably around or ahead of other appointments after my scheduled one). Before my service is even completed, All 4 Tires went above and beyond to make a VERY stressful experience more manageable, and everyone was very professional and couteous.
Thank you for your honest review! We are glad that we could help you! Hope to see you again.
- All 4 Tires