If I could give 0 stars, I would...I bought an alignment deal from Groupon. I went in & I was told that my alignment couldn't be done bc my tire rods were rusted & the mechanic couldn't remove them...I was also told I needed brakes & rotors. In order to get the alignment, I "needed inner & outer tire rods". I was quoted almost $700 for these 3 parts. Immediately after leaving, my truck felt VERY unbalanced. It was not the same as when I 1st came in. I went & purchased my own parts & took my truck to my personal mechanic. He took the tire rods off with no issues. He said the brakes & rotors needed replacing but there were no issues with my tire rods. I went ahead & replaced them anyway..if my mechanic was able to remove them why couldn't they be removed by the mechanic priori to the alignment? Bc all 4 tires are a rip off..that's why. When I returned to talk to the owner about it, he made excuses, was impatient & rude... I asked how to get my $ back & he told me to contact Groupon. I walked out & he said "your welcome". Had I turned around, we would have been arguing so I kept walking. These people are a rip off, they're also rude & very unprofessional. Do not waste your time nor $. In response to the "response" from the owner..As a consumer, if a deal comes along, (Groupon) we take advantage of it! How was I to know that you would TRY to take advantage of your customer? The bottom line is that the company is very unprofessional, not customer service friendly at all & a rip off. Stop making excuses. All four tires mysteriously has the same complaints/ reviews from multiple customers.
This is what I had never understood. People with their own mechanic going to our shop , but when they get to our Shop magically their mechanics can do everything. At all 4 tires you will receive 5 star guaranteed service if you follow our advice, cause we want everyone to be safe on the road. It might be the shop that tell you want you want to hear, but it is what you really nee.
- All 4 Tires